FAQs
Do you ship across the United Arab Emirates?
Yes, Jazaa provides fast and reliable shipping across United Arab Emirates.
How long does it take to process an order?
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or public holidays are processed the next business day.
- You’ll receive a confirmation email with tracking details once your order is dispatched.
What is the estimated delivery time?
- Handling Time: 1– 1 Business days (Monday to Saturday)
- Transit Time: 1– 2 Business days (Monday to Saturday)
- Total Delivery Time: 2– 3 Business days (Monday to Saturday)
Are there shipping charges?
No. Shipping is free on all orders within the UAE.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can track your package in real time through our courier partner’s website.
Can I return a product if it’s faulty or incorrect?
Yes. If you receive a wrong, faulty, or not-as-described product, you’re eligible for a free return within 10 days of delivery.
- You can choose between a full refund or a replacement.
- No additional charges will apply.
Warranty Policy
Do Jazaa devices comes with a warranty?
Yes. All devices include a 12-month limited warranty from the date of purchase.
What does the warranty cover?
Defects in materials and workmanship
Malfunctioning hardware or faulty components under normal use
What is not covered under warranty?
Damage caused by misuse, accidental drops, or liquid exposure
Unauthorized repairs or modifications
How do I claim warranty?
Contact our customer service team at info@Jazaa.ae
with proof of purchase. Depending on the issue, your device may be repaired or replaced with a new or certified unit.
Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placing them.
Cancellations made after 24 hours may not be accepted if the order has already been processed or shipped.
How will I get a refund for a cancelled order?
Refunds will be processed through the original payment method. Please allow up to 10 days for the amount to reflect, depending on your bank or payment provider.
Still need help?
Jazaa
Phone: 971507258514
Email: info@jazaa.ae
Address: Office No,107 Jabri Building Frij Al Murar Deira Dubai United Arab Emirates.
Business Hours: 11 am to 8 pm monday to Saturday, Sunday off.
Response Time: We’ll respond to your email within 24 hours
.