Shipping Policy
Welcome to Jazaa!
Your trust is our top priority, and we aim to make every purchase smooth, reliable, and worry-free. Please review our shipping policy below for full transparency on how we deliver your orders quickly and safely.
Shipping Coverage
We proudly offer fast and reliable delivery across the United Arab Emirates (UAE). Whether you’re in Dubai, Abu Dhabi, Sharjah, or any other emirate, Jazaa ensures your products reach you on time and in perfect condition.
Our logistics team works closely with trusted courier partners to provide safe, trackable, and secure deliveries.
Processing Time
Orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order is shipped, you’ll receive a confirmation email or SMS with your tracking number.
Estimated Delivery Time
Handling Time: 1 business day (Monday – Saturday)
Transit Time: 1–2 business days (Monday – Saturday)
Total Estimated Delivery: 2–3 business days (Monday – Saturday)
Cut-Off Time: 5:00 PM (GMT+04:00) – United Arab Emirates Standard Time
We always strive to deliver your order as quickly as possible. In most UAE cities, deliveries are often completed within 24–48 hours.
Shipping Charges
We’re pleased to offer FREE shipping on all orders across the UAE.
There are no hidden fees or additional handling charges — the price you see is the price you pay.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking link via email or SMS. You can easily monitor your shipment’s progress in real time through our courier partner’s official website.
Delivery Attempts & Address Accuracy
Our delivery partners will make two attempts to deliver your package.
If delivery fails after two attempts, the package will be returned to our warehouse.
Please ensure your address, phone number, and other contact details are accurate at checkout to avoid any delivery delays or failed attempts.
Packaging & Product Safety
Each order is carefully packed to ensure that your device arrives securely and undamaged. We use protective packaging materials and sealed boxes to maintain product quality during transit.
Order Issues & Customer Support
If you experience any issues such as delivery delays, damaged items, or missing products, please contact our friendly support team immediately.
📩 Email: info@jazaa.ae
📞 Phone/WhatsApp: +971 50 725 8514
Our customer service team is available 6 days a week (Monday to Saturday) to assist you with any shipping or order concerns.
Our Commitment
At Jazaa, we’re committed to providing a fast, secure, and transparent delivery experience. From order confirmation to doorstep delivery, we keep you informed every step of the way — ensuring peace of mind with every purchase.